{"id":13713,"date":"2022-10-14T10:48:35","date_gmt":"2022-10-14T01:48:35","guid":{"rendered":"https:\/\/athenahomecare.kr\/politica-de-envios-cambios-y-devoluciones\/"},"modified":"2023-09-16T10:48:24","modified_gmt":"2023-09-16T01:48:24","slug":"politica-de-envios-cambios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/athenahomecare.kr\/es\/politica-de-envios-cambios-y-devoluciones\/","title":{"rendered":"Pol\u00edtica de env\u00edos, cambios y devoluciones"},"content":{"rendered":"\n<p class=\"\\&quot; eplus-wrapper\"><strong>Sobre env\u00edos\/cambios y devoluciones<\/strong><\/p>\n\n<p class=\"\\&quot; eplus-wrapper\"><strong>Env\u00edo<\/strong><\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Forma de entrega: Mensajero (Lotte Delivery)<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Zona de entrega: En todo el pa\u00eds (Jeju y las islas monta\u00f1osas tendr\u00e1n un cargo adicional de 5.000 won por gastos de env\u00edo).<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Gastos de env\u00edo<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">  -Env\u00edo gratuito en pedidos superiores a 20 $ despu\u00e9s del descuento: Env\u00edo gratuito<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">  -Menos de 20.000 won despu\u00e9s del descuento: 3.000 won a cargo.<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">  -Env\u00edo gratuito para cambios\/devoluciones por productos defectuosos y entrega err\u00f3nea.<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\"><strong>Intercambio<\/strong><\/p>\n\n<ul class=\"\\&quot; eplus-wrapper\"><li>Cu\u00e1ndo se pueden realizar cambios y devoluciones<\/li><\/ul>\n\n<p class=\"\\&quot; eplus-wrapper\">Los gastos de env\u00edo son gratuitos para las devoluciones y los cambios por motivos como un env\u00edo defectuoso o incorrecto.<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Los cambios\/devoluciones por simple cambio de opini\u00f3n o error en la compra pueden realizarse en un plazo de 7 d\u00edas a partir de la recepci\u00f3n.<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Gastos de env\u00edo de cambio: 5.000 won de gastos de devoluci\u00f3n por caja<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Gastos de devoluci\u00f3n: 3.000 won por caja, 6.000 won para pedidos con env\u00edo gratuito.<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">(Se a\u00f1adir\u00e1n 5.000 KRW de gastos de env\u00edo de ida o 10.000 KRW de gastos de env\u00edo de ida y vuelta para Jeju\/Doksan).<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Si desea cambiar\/devolver un producto, llame al centro de atenci\u00f3n al cliente al 070-7807-8343 o solic\u00edtelo a trav\u00e9s de la p\u00e1gina [Mi p\u00e1gina&gt;Entrega de pedidos] de Athena Home Mall.<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Como no es posible la recogida autom\u00e1tica, un servicio de mensajer\u00eda designado (CJ Logistics) recoger\u00e1 personalmente el producto en un plazo de 2-3 d\u00edas tras la confirmaci\u00f3n de la solicitud de cambio\/devoluci\u00f3n.<\/p>\n\n<ul class=\"\\&quot; eplus-wrapper\"><li>Cuando no es posible el cambio o la devoluci\u00f3n<\/li><\/ul>\n\n<p class=\"\\&quot; eplus-wrapper\">El art\u00edculo ha sido abierto o la caja, el embalaje, etc. est\u00e1n da\u00f1ados.<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">El valor de la mercanc\u00eda ha disminuido significativamente debido al uso o consumo parcial por parte del cliente.<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Si ha enviado un cambio o devoluci\u00f3n al Centro de Ayuda sin cobrar al cliente la parte de los gastos de env\u00edo.<\/p>\n\n<p class=\"\\&quot; eplus-wrapper\">Para algunos productos especiales, los cambios y devoluciones pueden no ser posibles debido al simple cambio de opini\u00f3n del cliente, excepto en el caso de defectos del producto o entrega incorrecta, por lo que le rogamos que consulte los detalles de cada producto.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sobre env\u00edos\/cambios y devoluciones Env\u00edo Forma de entrega: Mensajero (Lotte Delivery) Zona de entrega: En todo el pa\u00eds (Jeju y las islas monta\u00f1osas tendr\u00e1n un cargo adicional de 5.000 won por gastos de env\u00edo). Gastos de env\u00edo -Env\u00edo gratuito en pedidos superiores a 20 $ despu\u00e9s del descuento: Env\u00edo gratuito -Menos de 20.000 won despu\u00e9s [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"lws_wr_thumbnail":false,"lws_wr_thumbnail_small":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"kjsdollkr","author_link":"https:\/\/athenahomecare.kr\/es\/author\/kjsdollkr\/"},"uagb_comment_info":0,"uagb_excerpt":"Sobre env\u00edos\/cambios y devoluciones Env\u00edo Forma de entrega: Mensajero (Lotte Delivery) Zona de entrega: En todo el pa\u00eds (Jeju y las islas monta\u00f1osas tendr\u00e1n un cargo adicional de 5.000 won por gastos de env\u00edo). Gastos de env\u00edo -Env\u00edo gratuito en pedidos superiores a 20 $ despu\u00e9s del descuento: Env\u00edo gratuito -Menos de 20.000 won despu\u00e9s&hellip;","_links":{"self":[{"href":"https:\/\/athenahomecare.kr\/es\/wp-json\/wp\/v2\/pages\/13713"}],"collection":[{"href":"https:\/\/athenahomecare.kr\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/athenahomecare.kr\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/athenahomecare.kr\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/athenahomecare.kr\/es\/wp-json\/wp\/v2\/comments?post=13713"}],"version-history":[{"count":1,"href":"https:\/\/athenahomecare.kr\/es\/wp-json\/wp\/v2\/pages\/13713\/revisions"}],"predecessor-version":[{"id":13715,"href":"https:\/\/athenahomecare.kr\/es\/wp-json\/wp\/v2\/pages\/13713\/revisions\/13715"}],"wp:attachment":[{"href":"https:\/\/athenahomecare.kr\/es\/wp-json\/wp\/v2\/media?parent=13713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}